KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q225127: No Remote Access Functionality with Same User and Domain Name

Article: Q225127
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP4
Operating System(s): 
Keyword(s): kberrmsg kbCOMM
Last Modified: 18-NOV-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 SP4 
- Microsoft Windows NT Workstation version 4.0 SP4 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you click a user name in the Remote Access Server Administration tool, you
may receive the following error message:

  Error: 6 The handle is invalid

If the user attempts to dial in to a Remote Access server, the user may receive
the following error message:

  Error 649: The account does not have Remote Access permissions

CAUSE
=====

This behavior can occur if the user name is the same as the domain name. A
change was made to the Windows NT 4.0 Service Pack 4 version of the Rassapi.dll
file that prevents a user with the same name as the domain from being validated
properly.

RESOLUTION
==========

To work around this problem, do not create users with the same name as the
domain.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: RAS username domainname

======================================================================
Keywords          : kberrmsg kbCOMM 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400xsearch kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400xsearch
Version           : winnt:4.0 SP4
Issue type        : kbbug
Solution Type     : kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.