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Q225066: WD97: Application Error When Document Embedded in Lotus Notes

Article: Q225066
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbdta word8 word97
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

If you embed a Word document in Lotus Notes, when you open the Word document and
then return to Lotus Notes, Microsoft Word may display an error message similar
to the following:

  WINWORD.exe - Application Error

  The instruction at 0xXXXXXXXX referenced memory at 0x00000000.

  The memory could not be 'read'.

  Click ok to terminate the application.

CAUSE
=====

This problem only occurs when bookmarks are present in the header or footer of
the document.

RESOLUTION
==========



WORKAROUND
==========

To work around this problem, remove the bookmark that is in the header or footer
of the Word document before you embed the document into Lotus Notes.




STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.This problem was corrected in Microsoft
Office 2000 SR-1/SR-1a.

Additional query words: crash qfe

======================================================================
Keywords          : kbdta word8 word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbfix

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