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Q225005: Streets and Trips 2000: Error When You Print to Canon Printer

Article: Q225005
Product(s): Microsoft Automap
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kb3rdparty kberrmsg kbprint kbimu
Last Modified: 07-SEP-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Expedia Streets and Trips 2000 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to print from Microsoft Expedia Streets and Trips 2000 to a
Canon BJC-240, BJC-610, BJC-620, BJC-2000, or BJC-4550 printer, you may receive
the following error message:

  Runtime Error: Abnormal Program Termination

When you click Details, you receive the following error message:

  Autmap71.exe caused an invalid page fault in module Mfc42.dll.

CAUSE
=====

This behavior can occur if a Windows Printing System (WPS) compliant printer
driver for the Canon BJC-240, BJC-610, BJC-620, BJC-2000, or BJC-4550 printer is
installed on your computer.

NOTE: This behavior has also been reported with the Canon C2500 Multipass printer
driver.

RESOLUTION
==========

To resolve this issue, configure your printer driver to use raster printing, or
install a printer driver that supports raster printing.

To do this, use the appropriate method for your printer.

BJC-240 Printer
---------------

Contact Canon to obtain version 3.96 or later of the printer driver for your
Canon BJC-240 printer. This version of the printer driver includes raster
printing support.

BJC-610 and BJC-620 Printers
----------------------------

Contact Canon to obtain the raster printer driver for the BJC-610 and BJC-620
printers. Install this printer driver and use it when you print from Expedia
Streets and Trips 2000.

BJC-2000 Printer
----------------

Contact Canon to obtain version 6.31 or later of the printer driver for your
Canon BJC-2000 printer. This version of the printer driver includes raster
printing support.

BJC-4550 Printer
----------------

Contact Canon to inquire if a raster printer driver is available for the BJC-4500
series printers.

If a raster printer driver is not available, install either the Epson LQ-2550 or
the IBM Proprinter X24e printer driver and use this printer driver when you
print from Expedia Streets and Trips 2000.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: multi multi-media media mm est2000 auto-map amap

======================================================================
Keywords          : kb3rdparty kberrmsg kbprint kbimu 
Technology        : kbHomeProdSearch kbExpediaSearch kbExpediaStreets2000
Version           : WINDOWS:
Issue type        : kbprb

=============================================================================

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