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Q224563: Bookshelf 99 Err Msg: Bshelf99 Caused an Invalid Page Fault…

Article: Q224563
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kberrmsg kbsetup kbimu
Last Modified: 09-JUN-1999

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The information in this article applies to:

- Microsoft Bookshelf 99 
- Microsoft Bookshelf 2000 
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SYMPTOMS
========

When you start Microsoft Bookshelf 99 for the first time, you may be prompted to
accept the End User License Agreement (EULA). If you click Decline or the Close
(X) button, you may receive the following error message:

  Bshelf99 caused an invalid page fault in module Bshelf99.exe

CAUSE
=====

This behavior can occur if an OEM version of Bookshelf 99 is installed in your
computer.

RESOLUTION
==========

To prevent this issue from occurring, do not click Decline or the Close (X)
button in the EULA dialog box when you start Bookshelf 99 for the first time.

If you do not accept the terms of the EULA, remove Bookshelf 99. To do this,
follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Install/Uninstall tab, click Bookshelf 99, and then click Add/Remove.

4. Follow the instructions on the screen to remove Bookshelf 99.

5. Click OK, and then close Control Panel.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Bookshelf 99.

MORE INFORMATION
================

This problem does not occur in Microsoft Bookshelf 2000.

Additional query words: multi multi-media media mm bs99

======================================================================
Keywords          : kberrmsg kbsetup kbimu 
Technology        : kbHomeMMsearch kbBookshelfSearch kbBookShelf2000 kbBookShelf1999
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbfix

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