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Q224546: STOP 0xA in Ndis.sys or Netbt.sys on Compaq Proliant

Article: Q224546
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbenv kberrmsg kbnetwork kbtool
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
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SYMPTOMS
========

When you use a Netelligent 10/100 Dual-Port NIC Model NC 3122 in a Compaq
Proliant computer, you may receive any of the following error messages:

- 

  STOP A (0x00000010, 0x00000002, 0x0, <xxxxxxxx>) in NDIS.SYS

  where <xxxxxxxx> is a kernel mode address.

- 

  STOP A (0x00000064, 0x00000002, 0x00000000, <xxxxxxxx>)in NETBT.SYS

  where <xxxxxxxx> is a kernel mode address.

CAUSE
=====

This issue can occur when you have a large amount of network I/O traffic and you
installed the Compaq NIC Management Agents.

RESOLUTION
==========

To resolve this issue, disable the Compaq NIC Management Agents. To do this,
follow these steps:

1. In Control Panel, double-click Insight Agents.

2. On the Services tab, click Compaq NIC Management Agents.

3. Click Remove, and then click Yes.

4. Restart your computer.

MORE INFORMATION
================

For more information, please contact Compaq technical support or visit the
following Compaq Web site:

  http://www.compaq.com/support/files/server/WINNT/index.html

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: n100nt.sys qnft.sys nt

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Keywords          : kbenv kberrmsg kbnetwork kbtool 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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