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Q224374: Program Starts Slowly and Media Clips Are Played Slowly

Article: Q224374
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbdisplay kbenv kbhw kbimu kbHardware
Last Modified: 25-JUL-2001

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 99 
- Microsoft Encarta Reference Suite 99 
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SYMPTOMS
========

When you use Microsoft Encarta Encyclopedia 99, you may encounter the following
symptoms:

- Encarta Encyclopedia 99 may start more slowly than you expect.

- Media clips may be played very slowly.

CAUSE
=====

This behavior can occur if a CD-ROM changer is installed in your computer and
you insert both Encarta Encyclopedia 99 Disc 1 and Disc 2 into the CD-ROM
changer at the same time.


RESOLUTION
==========

To work around these issues, use either of the following methods:

- Insert only one of the Encarta 99 discs in the CD-ROM changer at any given
  time. When you are prompted to insert the other Encarta Encyclopedia CD-ROM,
  remove the disc that is currently in the CD-ROM changer before you insert the
  other Encarta CD-ROM.

- Disable the display of the Home screen when you start Encarta Encyclopedia
  99. To do this, follow these steps:

  1. Start Encarta Encyclopedia 99.

  2. Click Options, and then click Settings.

  3. Click to clear the "Display Home screen when I start Encarta Encyclopedia"
     check box.

  4. Quit and then restart Encarta Encyclopedia 99.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

For additional information about issues you may encounter when you start Encarta
Encyclopedia 99, please see the following article in the Microsoft Knowledge
Base:

  Q203695 Encarta 99: Home Screen Introductory Audio Broken Up or Choppy

Additional query words: multi multi-media media mm jukebox tray drags skips poor performance

======================================================================
Keywords          : kbdisplay kbenv kbhw kbimu kbHardware 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaReference99
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

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