Q224265: Expedia Streets and Trips 2000: Stops Responding When You Print

Article: Q224265
Product(s): Microsoft Automap
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kb3rdparty kbprint kbimu
Last Modified: 07-SEP-2001

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The information in this article applies to:

- Microsoft Expedia Streets and Trips 2000 
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SYMPTOMS
========

When you attempt to print a map in Microsoft Expedia Streets and Trips 2000, the
program may stop responding (hang).

CAUSE
=====

This behavior can occur if a Hewlett-Packard DeskJet 500 series printer is your
default printer.

RESOLUTION
==========

You may be able to resolve this issue by installing the HP DeskJet driver for
your printer from your Microsoft Windows CD-ROM. To do this:

1. Click Start, point to Settings, and then click Printers.

2. Double-click Add Printer, and then click Next.

3. Click "Local printer," and then click Next.

4. In the Manufacturers box, click HP.

5. In the Printers box, click the model of your DeskJet printer, and then click
  Next.

6. In the "Available ports" box, click the port your printer is connected to,
  and then click Next.

7. Under "Do you want your Windows-based programs to use this printer as the
  default printer," click Yes, and then click Next.

8. When you are prompted to print a test page, click "Yes (recommended)," and
  then click Finish.

9. When the test page is finished printing, click Yes.

10. Close the Printers window.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: est2000 crash freeze lock

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Keywords          : kb3rdparty kbprint kbimu 
Technology        : kbHomeProdSearch kbExpediaSearch kbExpediaStreets2000
Version           : WINDOWS:
Issue type        : kbprb
Solution Type     : kbpending

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