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Q224245: Err Msg: Couldn’t Find the Microsoft Expedia Streets & Trips…

Article: Q224245
Product(s): Microsoft Automap
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kberrmsg kbimu
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Expedia Streets and Trips 2000 
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SYMPTOMS
========

When you switch from another program to Microsoft Expedia Streets and Trips
2000, you may receive the following error message

  Couldn't find the Microsoft Expedia Streets & Trips 2000 CD-ROM in drive
  <cd-rom>:. Ensure that the CD is correctly inserted in your
  <cd-rom>: drive, then click OK (or click Cancel to exit the
  application).

where <cd-rom> is the drive letter of your CD-ROM or DVD-ROM drive.

If you click Cancel, you quit the program. If you click OK or attempt to use the
program without inserting the CD-ROM, you receive the following error message on
a blue screen:

  Error Reading CD-ROM in Drive <cd-rom>:

  Please insert CD-ROM
  With Serial Number <xxxx-xxxx> in Drive <cd-rom>:

  If the CD-ROM is still in the drive, it may require cleaning.

  Press ENTER for OK, or press ESC to Cancel: OK

where <cd-rom> is the drive letter of your CD-ROM or DVD-ROM drive.

If you press ENTER without inserting the CD-ROM, the error message remains on the
screen. If you press ESC without inserting the CD-ROM, an empty Expedia Streets
and Trips 2000 window is displayed on the screen, and the computer may stop
responding (hang).

If you insert the CD-ROM and then press ENTER, you can continue to use Expedia
Streets and Trips 2000. However, if you do not click OK to close the error
message, the computer may eventually hang.

CAUSE
=====

This behavior can occur if you remove the Expedia Streets and Trips 2000 CD-ROM
from the CD-ROM or DVD-ROM drive while the program is running.

RESOLUTION
==========

To resolve this issue, insert the Expedia Streets and Trips 2000 CD-ROM into the
CD-ROM or DVD-ROM drive, press ENTER to close the error message on the blue
screen, and then click OK to close the Expedia Streets and Trips 2000 error
message before you continue to use the program.

To prevent this issue from occurring, do not remove the Expedia Streets and Trips
2000 CD-ROM from the CD-ROM or DVD-ROM drive while the program is running.

STATUS
======

Microsoft has confirmed that this is a problem in Microsoft Expedia Streets and
Trips 2000.

Additional query words: multi multi-media media mm amap automap crash lock freeze

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbExpediaSearch kbExpediaStreets2000
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

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