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Q224083: Err Msg: Event ID 7022: The Messenger Service Hung on Starting

Article: Q224083
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbenv kberrmsg
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you start your computer, you may receive the following error message:

  Service Control Manager indicates that at least one service or driver failed
  to start - check the Event Viewer for details.

When this occurs, the following entry may be logged in the System log in Event
Viewer:

  Event ID 7022
  The Messenger service hung on starting.

CAUSE
=====

This behavior can occur if a file that is associated with the NetBIOS interface
is missing or has become corrupted.

RESOLUTION
==========

To resolve this issue:

1. Click Start, point to Settings, click Control Panel, and then double-click
  Networking.

2. Click the Services tab.

3. Uninstall the NetBIOS interface.

4. Reboot your computer.

5. Click Start, point to Settings, click Control Panel, and then double-click
  Networking.

6. Install the NetBIOS interface.

7. Restart your computer.

8. Reapply your current service pack (if any).

Additional query words:

======================================================================
Keywords          : kbenv kberrmsg 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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