KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q224008: Print Services for Macintosh Do Not Work at Times

Article: Q224008
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Operating System(s): 
Keyword(s): 
Last Modified: 19-MAY-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4 
- Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 
-------------------------------------------------------------------------------

SYMPTOMS
========

At times, Print Services for Macintosh does not work. Event ID 2019 and Event ID
4011 error messages from True Image may be displayed as well.

CAUSE
=====

This problem is caused by sending PostScript level-two print jobs to Printer
Control Language (PCL) print queues from Macintosh clients.

RESOLUTION
==========

To resolve this problem, send only PostScript level-one or PCL print jobs from
Macintosh clients to PCL print queues.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Windows NT Server 4.0,
Windows NT Server 4.0 Service Packs 1, 2, 3, and 4 as well as Windows NT Server,
Enterprise Edition version 4.0 and 4.0 Service Pack 4.

MORE INFORMATION
================

The print services for Macintosh uses True Image to convert Post Script print
jobs to PCL when the print jobs are sent to PCL print queues. Windows NT is only
designed to convert Post Script level one print jobs. Post Script level two
print jobs may be sent to Post Script print queues without any problem because
the computer running Windows NT Server passes the Post Script job straight to
the printer without altering it.

Additional query words: SFM PS

======================================================================
Keywords          :  
Component         : Macintosh
Technology        : kbWinNTsearch kbWinNT400xsearch kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp4 kbWinNTSEnt400 kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400sp2 kbWinNTS400sp1 kbWinNTS400xsearch kbWinNTS400
Version           : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Hardware          : ALPHA MAC x86
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.