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Q223451: Multimedia Err Msg: OLE Initialization Failed…

Article: Q223451
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbenv kberrmsg kbinterop kbimu
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 99 
- Microsoft Encarta Reference Suite 99 
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SYMPTOMS
========

After you install one of the programs listed at the beginning of this article on
a Windows 95-based computer, when you attempt to start a different program, you
may receive the following error message:

  OLE initialization failed. Ensure that the OLE libraries are the correct
  version.


CAUSE
=====

The behavior can occur if the Object Linking and Embedding (OLE) library files
installed in your computer are outdated.

RESOLUTION
==========

To resolve this issue, install the updated OLE library files included with
Encarta Encyclopedia 99, Encarta Reference Suite 99, or Encarta Virtual Globe
99. To do this, follow these steps:

1. Insert the Installation and Resources CD-ROM for the program into your CD-ROM
  drive, or insert the Encarta Reference Suite 99 DVD-ROM into your DVD-ROM
  drive. Press and hold down the SHIFT key when you insert the CD-ROM or
  DVD-ROM to prevent the disc from starting automatically.

2. Click Start, and then click Run.

3. In the Open box, type the following line, and then click OK

  <drive>:\Support

  where <drive> is the drive letter of the CD-ROM drive.

4. Double-click the Dcom95.exe file.

5. Follow the instructions on the screen to finish installing the updated OLE
  library files.

MORE INFORMATION
================

The Dcom95.exe file installs the following files on your computer:

  Filename       Size      Date       Time
  ------------------------------------------

  asycfilt.dll   147,728   06/02/98   06:24p
  comcat.dll       6,144   06/18/98   11:25p
  compobj.dll     31,152   06/18/98   11:24p
  dcom2w98.dll     5,584   07/01/98   05:11p
  dcom95.inf      12,122   07/13/98   02:23p
  dcomdist.txt     2,634   07/02/98   10:42a
  dllhost.exe     11,024   06/18/98   11:47p
  imagehlp.dll   104,208   07/26/96   12:19p
  install.exe     54,784   07/13/98   10:01a
  iprop.dll       96,016   08/20/97   08:59p
  license.txt     12,022   07/02/98   01:24p
  ole2.dll        39,760   06/18/98   11:24p
  ole32.dll      774,928   07/13/98   02:00p
  oleaut32.dll   598,288   06/02/98   06:24p
  olecnv32.dll    40,448   06/18/98   11:25p
  olepro32.dll   164,112   06/02/98   06:24p
  olethk32.dll    75,776   06/18/98   11:25p
  relnotes.txt    32,152   07/02/98   03:57p
  rpcltc1.dll      6,416   06/18/98   11:47p
  rpcltc5.dll      7,440   06/18/98   11:47p
  rpcltccm.dll    26,896   06/18/98   11:47p
  rpclts5.dll      9,488   06/18/98   11:47p
  rpcltscm.dll    20,240   06/18/98   11:47p
  rpcmqcl.dll     12,560   06/18/98   11:47p
  rpcmqsvr.dll    11,536   06/18/98   11:47p
  rpcns4.dll      29,456   06/18/98   11:47p
  rpcrt4.dll     320,784   06/18/98   11:46p
  rpcss.exe        8,464   06/18/98   11:47p
  secur32.dll     29,184   04/20/98   01:12p
  stdole2.tlb     17,920   06/02/98   03:46p
  stdole32.tlb     7,168   06/03/98   01:47p
  storage.dll      4,224   06/18/98   11:24p

Additional query words: multi media multi-media mmtitles mm enc99

======================================================================
Keywords          : kbenv kberrmsg kbinterop kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaReference99
Version           : WINDOWS:
Issue type        : kbprb

=============================================================================

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