KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q223435: Err Msg: Error Code -2146893811 0x8009000D "Key Does Not Exist"

Article: Q223435
Product(s): Internet Information Server
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 16-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Internet Information Server version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

An active messaging script fails when you schedule it through Scheduled Tasks if
no user is logged onto the computer; however, the same script will work if
someone is logged onto the computer. More generally, all of the Internet
Information Server administrative scripts fail when no one is logged onto the
computer. The following error message occurs:

  Error code -2146893811 0x8009000D "Key does not exist"

CAUSE
=====

Because no user is logged onto the computer, it is impossible to open a security
profile.

WORKAROUND
==========

Lock the workstation instead of logging off the user.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:

- http://www.microsoft.com/Windows/ServicePacks/

-or-

- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


STATUS
======

Microsoft has confirmed this to be a problem in Internet Information Server 4.0.
This problem was first corrected in Windows NT 4.0 Service Pack 6.


Additional query words: Metabase GetObject

======================================================================
Keywords          :  
Technology        : kbiisSearch kbiis400
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.