Q222163: XCLN: DR: "Your message was deleted without being read"

Article: Q222163
Product(s): Microsoft Exchange
Version(s): ; WINDOWS:95,98
Operating System(s): 
Keyword(s): 
Last Modified: 22-JUN-2001

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The information in this article applies to:

- Microsoft Outlook 97, on platform(s):
   - the operating system: Microsoft Windows 95 
   - the operating system: Microsoft Windows 98 
- Microsoft Outlook 98, on platform(s):
   - the operating system: Microsoft Windows 95 
   - the operating system: Microsoft Windows 98 
- Microsoft Outlook 2000, on platform(s):
   - the operating system: Microsoft Windows 95 
   - the operating system: Microsoft Windows 98 
- Microsoft Exchange Server, version 5.5 
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SUMMARY
=======

If the following conditions exist, you may receive a message stating that your
message was deleted without being read.

Conditions
----------

- User A has a delegate, User D.

- User A has set up the delegate to receive meeting requests and User A does
  not receive the requests.

- User B sends a meeting request to User A and later receives a Delivery
  Receipt stating "Your message was deleted without being read."

Scenario
--------

1. User B enables the "Tell me when all messages have been read" tracking option
  in Outlook. This option notifies the message sender that the message has been
  opened by the recipient, including date and time.

  (To do this, on the Tools menu, click Options, click E-Mail Options, click
  Tracking Options, and click to select the "Tell me when all messages have
  been read" check box.)

2. User B sends a message to User A.

3. User A doesn't read the message (the delegate, User D, does), hence the
  following message tracking notification to User B:

-----Original Message-----
From:	User A 
Sent:	Friday, March 12, 1999 12:18 PM
To:	User B
Subject:	Meeting

Your message
     To:	User A
     Subject:	Meeting
     Sent:	3/12/99 12:18 PM

was deleted without being read on 3/12/99 12:18 PM.

4. The delegate, User D, selects the option to delete meeting requests after
  they've been accepted, or simply deletes the request after it is processed.

  (To do this, on the Tools menu, click Options, click E-Mail Options, click
  Advanced E-Mail Options, and click to select the Delete meeting request from
  inbox when responding check box.)

  Enabling this setting removes a meeting request from the Inbox when User D
  responds. If User D accepts the meeting request, the meeting is entered in
  the Calendar.

MORE INFORMATION
================

There is no way to prevent this behavior unless you clear the "Tell me when
messages have been read" check box, which is not selected by default.

Additional query words: 8.0 8.01 8.02 8.03 8.04 8.5 9.0

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Keywords          :  
Technology        : kbOutlookSearch kbOutlook97Search kbZNotKeyword3
Version           : :; WINDOWS:95,98
Issue type        : kbhowto

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