KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q221785: Encarta: Error Messages Displayed While Setup Updates Computer

Article: Q221785
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:1.0
Operating System(s): 
Keyword(s): kbenv kberrmsg kbsetup kbimu
Last Modified: 09-MAY-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta Encyclopedia 99 
- Microsoft Encarta Reference Suite 99 
- Microsoft Encarta Virtual Globe 99, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you install any of the programs listed at the beginning of this article,
the following message is displayed on the screen:

  Please wait while Setup updates your computer...

While this message is displayed on the screen, you may receive one of the
following error messages:

Microsoft Encarta Encyclopedia 99
---------------------------------

  Microsoft Visual C++ Runtime Library

  Runtime Error!
  Program: E:\EE\SETUP.EXE
  Abnormal Program Termination

Microsoft Encarta Reference Suite 99
------------------------------------

  Encarta Reference Suite 99 Setup Complete

  One or more errors were encountered during Setup. Setup did not complete
  sucessfully.

Microsoft Encarta Virtual Globe 99
----------------------------------

  Microsoft Visual C++ Runtime Library

  Runtime Error!
  Program: E:\EVG\SETUP.EXE
  Abnormal Program Termination

CAUSE
=====

This behavior can occur if the System.ini file has been marked with the
Read-only attribute.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "system.ini" (without the quotation marks) and then
  click Find Now.

3. Right-click the System.ini file located in the Windows folder, and then click
  Properties.

4. Click to clear the Read-only check box, and then click OK.

5. Close the Find: Files Named System.ini window, and then restart your
  computer.


Additional query words: 1.00 multi multi-media media mm enc99 evg99

======================================================================
Keywords          : kbenv kberrmsg kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaReference99 kbEncartaVirtGlobe99
Version           : WINDOWS:1.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.