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Q221429: XFOR: Continuous Retry Of Dirsync If Options Tab Not Configured

Article: Q221429
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): kberrmsg exc55
Last Modified: 19-SEP-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

In the Microsoft Exchange Connector for Novell GroupWise, the Options tab allows
you to configure the Import and Export containers as well as the GroupWise API
Gateway path.

If you configure the Import and Export containers, but not the GroupWise API
Gateway path, the Microsoft Exchange Connector for Novell GroupWise attempts
continuous unsuccessful directory synchronization (dirsync) retries.

No error message warns you of this condition during startup of the services
necessary to support the dirsync process. (These services include the Microsoft
Exchange Connectivity Controller, the Microsoft Exchange Connector for Novell
GroupWise, and the Microsoft Exchange Router for Novell GroupWise.)

WORKAROUND
==========

Configure the API Gateway path correctly before you start the dirsync process.

STATUS
======

Microsoft has confirmed this to be a problem in Exchange Server version 5.5.

MORE INFORMATION
================

The following events are logged in the Microsoft Windows NT application event
log:

  Event:6015
  Source: MSExchangeGWRtr
  Type: Information
  Category: General
  Description: The Microsoft Exchange Router for Novell GroupWise v5.5 (Build
  2521.0) has started.

  Event: 8229
  Source: MSExchangeGWISE
  Type: Information
  Category: GroupWise Interface
  Description: The Microsoft Exchange Connector for Novell GroupWise v5.5 (Build
  2521.0) service has started.

  Event: 6016
  Source: MSExchangeGWRtr
  Type: Information
  Category: General
  Description: The Microsoft Exchange Router for Novell GroupWise has stopped.

  Event: 8262
  Source: MSExchangeGWISE
  Type: Error
  Category: GroupWise Directory Synchronization
  Description: Could not move file 'C:\WINNT4E\GDX3F.tmp' to
  'gwrouter\togwise\GDX3F.api' - Win32 error '{WIN32:3(The system cannot find
  the path specified.)}'

  Event: 8243
  Source: MSExchangeGWISE
  Type: Error
  Category: GroupWise Directory Synchronization
  Description: {Access denied}: Error occurred when closing a file in which API
  transactions have been written.

  Event: 511
  Source: MSExchangeGWISE
  Type: Error
  Category: GroupWise Directory Synchronization
  Description: Error {Access denied}: The application failed while processing.

The Microsoft Exchange Router for Novell GroupWise stops (Event 6016), but the
dirsync process does not.


Additional query words:

======================================================================
Keywords          : kberrmsg exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb
Solution Type     : kbnofix

=============================================================================

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