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Q221393: XADM: Exchange 5.5 SP Setup Incomplete on Cluster Server

Article: Q221393
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 22-NOV-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

If you install Exchange Server version 5.5 Standard or Enterprise Edition on a
computer running Windows NT Server before you install the Cluster Server service
on that server, installation of any Exchange Server 5.5 service packs does not
finish.

CAUSE
=====

Exchange Server 5.5 service packs are "cluster aware," that is, they know that
the Exchange Server computer is running on a Cluster Server node. When you apply
a service pack, a dialog box is displayed that contains the following message:

  Select the cluster group configured for Exchange Server. The Exchange Server
  resources will be added to this group.

The default group is the cluster group. If you click Continue, the following
error message is displayed:

  This cluster group does not contain the appropriate system resources. Select
  a group that contains an IP address, a network name, and a shared hard disk.

Because there is no such group, you cannot continue the service pack
installation.

WORKAROUND
==========

To work around this problem, perform the following steps:

1. Back up the Exchange Server databases.

2. Remove Exchange Server from the second Cluster Server node.

3. Install Exchange Server Enterprise Edition on the Cluster Server. For
  instructions on how to install Exchange Server on a Cluster Server, see the
  Cluster.doc file on the Exchange Server version 5.5 CD-ROM.

4. Restore the Exchange Server databases.

Additional query words:

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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