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Q221331: RRAS Computer Stops Responding to Incoming Calls Under Stress

Article: Q221331
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbWinNT400sp5fix
Last Modified: 20-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

The Routing and Remote Access Server (RRAS) computer may stop responding to
incoming calls after a while.

CAUSE
=====

This problem is caused by an insufficient buffer size problem in Kmddsp.tsp.


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:

- http://www.microsoft.com/Windows/ServicePacks/

-or-

- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

This hotfix has been posted to the following Internet location as Discfixi.exe
(x86) and Discfixa.exe (Alpha):

  ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/hotfixes-postSP4/Disc-fix/


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was
first corrected in Windows NT version 4.0 Service Pack 5.

Additional query words: 4.00

======================================================================
Keywords          : kbWinNT400sp5fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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