KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q220946: Symptoms That You May Experience If the Lsass.exe Process Stops

Article: Q220946
Product(s): Microsoft Windows NT
Version(s): 2000,4.0
Operating System(s): 
Keyword(s): kbsetup w2000setup
Last Modified: 20-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows 2000 Server 
- Microsoft Windows 2000 Advanced Server 
- Microsoft Windows 2000 Professional 
-------------------------------------------------------------------------------

SYMPTOMS
========

If the Lsass.exe process stops on a Windows NT 4.0-based computer, the domain
box may be missing from the logon dialog box. If you try to log on to the local
computer, you may receive the following error message:

  The system can not log you on (C0000037). Please try again or consult your
  system administrator.

You can ping the computer from the network; however, when you use the net command
to gain access to the computer, the command does not work and you receive the
following error message:

  System error 6 has occurred
  The handle is invalid

An event is not logged on computers that are running Windows NT 4.0 or Windows
2000.

In Windows 2000, when the Lsass.exe process stops the computer restarts after you
receive the following message:

  The system process LSASS.EXE terminated unexpectedly with status code X. The
  system will now shut down and restart.

The status code may be different depending on the conditions that caused the
Lsass.exe process to stop.

CAUSE
=====

The Lsass.exe process has unexpectedly stopped.

RESOLUTION
==========

You may be able to resolve this issue by installing the latest service pack or
security roll-up for your version of Microsoft Windows. For additional
information about how to do so, click the article numbers below to view the
articles in the Microsoft Knowledge Base:

  Q152734 How to Obtain Windows NT Version 4.0 U.S. Service Pack

  Q260910 How to Obtain the Latest Windows 2000 Service Pack

If the issue continues to occur, contact Microsoft Technical Support for
assistance with this issue. For a complete list of Microsoft Technical Support
phone numbers and information about support costs, please visit the following
Microsoft Web site:

  United States Support Options Overview
  (http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS)

MORE INFORMATION
================

The status code in one of the error messages is -1073741819. If you convert this
number from decimal to hexadecimal, it becomes C0000005, which is the code for
an access violation:

  //
  // MessageId: STATUS_ACCESS_VIOLATION
  //
  // MessageText:
  //
  // The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory
  // could not be "%s".
  // #define STATUS_ACCESS_VIOLATION ((NTSTATUS)0xC0000005L) //

You can use Dr.Watson to capture the information from the Lsass.exe process. If
Dr.Watson does not capture the information about the Lsass.exe process, you may
want to set up the Userdmp.exe tool.


Additional query words:

======================================================================
Keywords          : kbsetup w2000setup 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbNTTermServ400 kbNTTermServSearch kbWinAdvServSearch
Version           : :2000,4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.