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Q219377: Problems Importing Security Certificates in E-Mail Program

Article: Q219377
Product(s): Microsoft Windows NT
Version(s): WINDOWS:4.0,5,98; winnt:4.0
Operating System(s): 
Keyword(s): kbWinNT400sp5fix
Last Modified: 16-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
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SYMPTOMS
========

When you import a Security Certificate in Microsoft Outlook or Microsoft Outlook
Express, you may experience one of the following issues:

- The path to the Security Certificate may contain random ASCII characters.

- Internet Explorer may stop responding (hang) or close unexpectedly.

CAUSE
=====

This issue can occur for any of the following reasons:

- You exported the Security Certificate from Netscape Navigator.

- You are trying to import a Security Certificate that uses the SMIME security
  standard.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT version
4.0 or the individual software update. For information on obtaining the latest
service pack, please go to:

- http://www.microsoft.com/windows/servicepacks/

-or-

- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


This issue was first resolved in Windows NT 4.0 Service Pack 5.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was
first corrected in Windows NT version 4.0 Service Pack 5.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: 4.00 crypt32.dll outlook98 outex

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Keywords          : kbWinNT400sp5fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version           : WINDOWS:4.0,5,98; winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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