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Q219319: STOP in Winlogon.exe When Printing and Running Screen Saver

Article: Q219319
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbWinNT400sp5fix
Last Modified: 16-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

While printing large files and the screen saver is activated automatically, you
may receive the following blue screen error message:

  STOP 0xc000021a in WINLOGON.EXE

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:

- http://www.microsoft.com/Windows/ServicePacks/

-or-

- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was
first corrected in Windows NT version 4.0 Service Pack 5.


Additional query words: 4.00

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Keywords          : kbWinNT400sp5fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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