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Q219027: STOP 0x00000024 in Ntfs.sys with Service Pack 4

Article: Q219027
Product(s): Microsoft Windows NT
Version(s): 4.0 SP4
Operating System(s): 
Keyword(s): kbWinNT400sp5fixkbfixlist
Last Modified: 16-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 SP4 
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SYMPTOMS
========

After you apply Windows NT 4.0 Service Pack 4, the following STOP error message
may be displayed:

  Stop 0x00000024 ( 0x00190201, 0xf24a3988, 0xf24a37c4, 0x803d38cf )

NOTE: Not all STOP 0x00000024 errors will be this problem. The parameters may
vary depending on the system configurations.

This problem may cause the following STOP error message as well:

  STOP 0x0000000a (01041305 00000002 00000001 80103f0c)

All of the parameters in the error message may vary depending on the system
configuration.

CAUSE
=====

This problem is caused by a timing problem in NTFS, which creates two entries in
the open attributes table for a stream control block (SCB). When the SCB was
freed, only one of these entries would be freed. The next time NTFS needs a
clean checkpoint on the volume, NTFS crashes as it tries to reference the freed
SCB.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:

- http://www.microsoft.com/Windows/ServicePacks/

-or-

- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was first corrected in Windows NT 4.0 Service Pack 5.


Additional query words: 0x24 ntfs

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Keywords          : kbWinNT400sp5fix kbfixlist
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400search
Version           : :4.0 SP4
Issue type        : kbbug
Solution Type     : kbfix

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