KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q218594: DirectX Troubleshooter Displays Incorrect Troubleshooting Steps

Article: Q218594
Product(s): Microsoft Home Games
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbtool kbui kbimu KbDirectX
Last Modified: 13-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- the operating system: Microsoft Windows 98 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you use the Windows 98 DirectX Troubleshooter (which you can start by
clicking Troubleshoot on the More Info tab of the DirectX Diagnostic Tool),
incorrect troubleshooting steps may be displayed.

CAUSE
=====

This behavior can occur if you use the Back button to navigate within the
troubleshooter.

RESOLUTION
==========

To prevent this issue from occurring, do not use the Back button to navigate
within the troubleshooter.

To resolve this issue, use one of the following methods:

- Click the Start Over button to return to the opening page of the
  troubleshooter.

- Quit and then restart the Troubleshooter.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Windows 98.

Additional query words: msgame direct-x dx61 dx6.1 win98x tshoot

======================================================================
Keywords          : kbtool kbui kbimu KbDirectX 
Technology        : kbOSWin98 kbOSWinSearch
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.