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Q218156: My Personal Tutor Error Message: Corrupt Files Have Been Found

Article: Q218156
Product(s): Microsoft Home Kids Products
Version(s): WINDOWS:1.0
Operating System(s): 
Keyword(s): kb3rdparty kberrmsg kbsetup kbimu
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft My Personal Tutor: Alphabet Playhouse, version 1.0 
- Microsoft My Personal Tutor: Mathopolis, version 1.0 
- Microsoft My Personal Tutor: Preschool Workshop, version 1.0 
- Microsoft My Personal Tutor: Reader Railway, version 1.0 
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SYMPTOMS
========

When you run one of the My Personal Tutor programs listed at the beginning of
this article, you may receive the following error message

  Corrupt files have been found. Please rerun <program> setup.

where <program> is one of the following My personal Tutor programs:

- Alphabet Playhouse
- Mathopolis
- Preschool Workshop
- Reader Railway

CAUSE
=====

This behavior occurs if you install the Norton Antivirus 4.0 Product Support
Update, dated July 8, 1998.

RESOLUTION
==========

To resolve this issue, remove Norton Antivirus 4.0, remove and reinstall each My
Personal Tutor program you are using, and then reinstall Norton Antivirus 4.0.
To do this, follow these steps:

1. Remove Norton Antivirus 4.0 and delete any Norton Antivirus or Symantec
  LiveUpdate folders that remain on the hard disk after you remove the
  program.

  For information about how to accomplish this task, contact the Symantec Norton
  Group.

  For information about how to contact the Symantec Norton Group, please query
  on the following article in the Microsoft Knowledge Base:

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

2. Remove the My Personal Tutor program you are using. If you are using more
  than one My Personal Tutor program, remove each program. To do this, follow
  these steps:

  a. Click Start, point to Programs, and then click Control Panel.

  b. Double-click Add/Remove Programs.

  c. In the list of installed programs, click the My Personal Tutor program you
     are using, and then click Add/Remove.

  d. Follow the instructions on the screen to remove the program.

3. Reinstall the My Personal Tutor program you are using. If you removed more
  than one My Personal Tutor program in step 2, reinstall each program you
  removed.

4. Reinstall Norton Antivirus 4.0.

MORE INFORMATION
================

Microsoft provides third-party contact information to help you find technical
support. This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.


Additional query words: kbimu kids mskids mpt personaltutor nortonvirus nrtn 1.00 4.00 7/8/98

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Keywords          : kb3rdparty kberrmsg kbsetup kbimu 
Technology        : kbHomeProdSearch kbKidsSearch kbMPTAlphabet kbMPTMathopolis kbMPTPreschool kbMPTReader
Version           : WINDOWS:1.0
Issue type        : kbprb

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