KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q217160: XADM: Read Receipt Is Not Sent or To Line Is Blank

Article: Q217160
Product(s): Microsoft Exchange
Version(s): winnt:5.0,5.5
Operating System(s): 
Keyword(s): exc55sp2fix kbExchange500preSP3fix
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, versions 5.0, 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you request a read receipt for a message sent through an Exchange Server
computer, you may experience either of the following symptoms:

- If the message is sent through a gateway, the read receipt may not be sent.

- If the message is sent through the Internet Mail Service, the read receipt is
  sent, but the To line may be blank.

RESOLUTION
==========

Exchange Server 5.5
-------------------

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this fix should have the following file attributes or
later:

Component: Information Store

+-------------------------+
| File name  | Version    | 
+-------------------------+
| Gapi32.dll | 5.5.2448.5 | 
+-------------------------+
| Mdbmsg.dll | 5.5.2448.5 | 
+-------------------------+
| Store.exe  | 5.5.2448.5 | 
+-------------------------+

Exchange Server 5.0
-------------------

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server version 5.0 service pack that contains
this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Information Store

+--------------------------+
| File name  | Version     | 
+--------------------------+
| Store.exe  | 5.0.1461.82 | 
+--------------------------+
| Mdbmsg.dll | 5.0.1461.82 | 
+--------------------------+



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
versions 5.0 and 5.5. This problem was first corrected in Exchange Server 5.5
Service Pack 2.



Additional query words:

======================================================================
Keywords          : exc55sp2fix kbExchange500preSP3fix 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : winnt:5.0,5.5
Issue type        : kbbug
Solution Type     : kbfix kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.