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Q216500: Encarta 99: Blank Box Displayed When You Play A Video Clip

Article: Q216500
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbenv kberrmsg kbtool kbimu
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 99 
- Microsoft Encarta Reference Suite 99 
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SYMPTOMS
========

When you attempt to play a video clip in Microsoft Encarta 99, you may see a
blank box that contains an error message similar to the following:

  Video not available.

CAUSE
=====

This behavior can occur if the Microsoft Windows Media Player is missing or
damaged.

RESOLUTION
==========

To resolve this issue, remove and reinstall Windows Media Player. To do this,
follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs, and then click the Windows Setup tab.

3. Under Components, click to clear the Multimedia check box, and then click
  Apply.

4. Click to select the Multimedia check box, and then click OK.

5. Close Control Panel.

If this issue continues to occur, download and install the latest Indeo codecs
from the following Intel Web site:

  http://www.intel.com

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

Additional query words: multi multi-media media mm enc99

======================================================================
Keywords          : kbenv kberrmsg kbtool kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaReference99
Version           : WINDOWS:
Issue type        : kbprb

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