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Q216473: XFOR: Migrating Mailbox w/Message from cc:Mail Release 8 Client

Article: Q216473
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 EXC55SP3Fix
Last Modified: 20-JUL-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

When a Mailbox from a Lotus cc:Mail DB6 post office is migrated using either the
Exchange Server 5.5 or Exchange Server 5.5 Service Pack 2 (SP2) Migration
Wizard, if that mailbox has a Rich Text Format (RTF) message, that message
becomes garbage in Exchange Server.

CAUSE
=====

Because Lotus cc:Mail release 6.x client is non-RTF aware, the Migration Wizard
does not check for RTF.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or
later:

Component: Migration Wizard

+--------------------------+
| File name   | Version    | 
+--------------------------+
| Mlmig32.dll | 5.5.2542.0 | 
+--------------------------+


The fix is also available in the Connectivity and Migration Web 3 release. This
release can be downloaded from the following Microsoft Web site:

  http://www.microsoft.com/servers/

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.

Additional query words:

======================================================================
Keywords          : exc55 EXC55SP3Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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