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Q216446: Damaged Paging File Results in Stop Error Message

Article: Q216446
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Operating System(s): 
Keyword(s): kbenv kberrmsg
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 
- Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 
- Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4 
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SYMPTOMS
========

During the normal operation of your computer running Microsoft Windows NT, the
computer may stop responding (hang) and display one of the following error
messages:

  STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL

  STOP 0x0000001E: K_MODE_EXCEPTION_NOT_HANDLED

When you run the Dumpchk.exe utility, the utility may report that the dump file
is invalid.

CAUSE
=====

The Pagefile.sys file may be damaged.

RESOLUTION
==========

To resolve this issue:

1. Click Start, click Run, type "CHKDSK <drive:> /F /R" (without the
  quotation marks) where <drive:> is the partition containing the
  Pagefile.sys file, and then click OK.

2. When the Chkdsk.exe utility has completed, set the paging file size to 0.

  a. Click Start, point to Settings, click Control Panel, and then double-click
     System. Click the Performance tab, click Change, and then point to the
     partition containing the Pagefile.sys file.

  b. In the Initial Size (MB): box, type "0" (without the quotation marks).

  c. In the Maximum Size (MB): box, type "0" (without the quotation marks).

  d. Click Set, click OK, click Close, and then click Yes when you are prompted
     to restart the computer.

3. After the computer has restarted, reset the Pagefile.sys file to the correct
  size.

  a. Click Start, point to Settings, click Control Panel, and then double-click
     System. Click the Performance tab, click Change, and then point to the
     partition containing the Pagefile.sys file.

  b. In the Initial Size (MB): box, type a value equal to the amount of random
     access memory (in megabytes) in your computer plus 11.

  c. In the Maximum Size (MB): box, type a value equal to or less than the
     amount of disk space available (in megabytes) on the specified partition
     minus 1.

  d. Click Set, click OK, click Close, and then click Yes when you are prompted
     to restart the computer.

Additional query words:

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Keywords          : kbenv kberrmsg 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTW400sp3 kbWinNTW400sp2 kbWinNTW400sp1 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp4 kbWinNTSEnt400 kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400sp2 kbWinNTS400sp1 kbWinNTS400search kbWinNTS400
Version           : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Hardware          : ALPHA x86
Issue type        : kbprb

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