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Q216071: SYSPREP: Incorrect Shutdown Leaves Message in Event Log

Article: Q216071
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbWinNT400sp5fix
Last Modified: 16-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

The SYSPREP utility does not shut down the system gracefully and leaves
unexpected shutdown message (Event 6008) in the system event log. For additional
information, please see the following article(s) in the Microsoft Knowledge
Base:

  Q195446 How Customers Can Obtain System Preparation Tool for WinNT 4.0

For more information about Event 6008, please see the following article in the
Microsoft Knowledge Base:

  Q196452 Why WinNT Reports 6005, 6006, 6008, and 6009 Event Log Entries

CAUSE
=====

This problem occurs because the SYSPREP utility does not shut down the system
gracefully after completing the mini setup.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:

- http://www.microsoft.com/Windows/ServicePacks/

-or-

- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


STATUS
======

Microsoft has confirmed this to be a problem in the Windows NT 4.0 System
Preparation tool. This problem was first corrected in Windows NT version 4.0
Service Pack 5.

Additional query words: 4.00

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Keywords          : kbWinNT400sp5fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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