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Q215884: XWEB: Can’t Clear OWA Error Dialog Box When Using Netscape Com.

Article: Q215884
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Outlook Web Access, version 5.5 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

If you are running Outlook Web Access (OWA) and Netscape Communicator 4.04 or
greater and you create a new meeting or appointment in OWA with an invalid start
date (for example, September 31), you receive an error message. When you click
OK, the error message is displayed again. An infinite loop results. Earlier
versions of Netscape Communicator do not exhibit this behavior nor do any
versions of Microsoft Internet Explorer.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server version 5.5 service pack that contains
this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Outlook Web Access Calendar

+----------------------------------------+
| File name    | Date     | Size         | 
+----------------------------------------+
| Frmroot.asp  | 12/8/98  | 30,651 bytes | 
+----------------------------------------+
| Mrappt.asp   | 11/09/98 | 20,850 bytes | 
+----------------------------------------+
| Mrplaner.asp | 11/09/98 | 12,535 bytes | 
+----------------------------------------+
| Mrrecur.asp  | 11/12/98 | 26,460 bytes | 
+----------------------------------------+



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Outlook Web Access
version 5.5.
======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOWASearch kbOWA550
Version           : WINDOWS:5.5
Issue type        : kbbug
Solution Type     : kbfix

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