Q215368: XCON: MTA Content Conversion Error 4101 with HP Openmail

Article: Q215368
Product(s): Microsoft Exchange
Version(s): winnt:5.5 SP1
Operating System(s): 
Keyword(s): exc55sp1 EXC55SP3Fix
Last Modified: 01-OCT-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 SP1 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you use Microsoft Exchange Server 5.5 Service Pack 1 with HP Openmail, you
may experience content conversion problems with the Exchange Message Transfer
Agent (MTA) under the following circumstances:

- A message was sent from Exchange Server 5.5 Service Pack 1 to an Openmail
  user with delivery and read receipts.

- The sender receives the delivery receipt.

- The recipient reads the message.

- The recipient of the original message receives an NDR to their read receipt:

  Message corruption detected.
  MSEXCH:MSExchangeMTA:<sitename>:<servername>

The sender of the original message never receives the read receipt for their
message.

The Exchange Server computer will also log a 210 content conversion error with
conversion error 4101 when this problem occurs.

CAUSE
=====

The Exchange Server MTA was not handling the read receipt correctly.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or
later:

Component: Message Transfer Agent (MTA)

+---------------------------+
| File name    | Version    | 
+---------------------------+
| Dbserver.sch | N/A        | 
+---------------------------+
| Dcprods.cat  | N/A        | 
+---------------------------+
| Ems_rid.dll  | 5.5.2512.0 | 
+---------------------------+
| Emsmta.exe   | 5.5.2512.0 | 
+---------------------------+
| Info4log.cfg | N/A        | 
+---------------------------+
| Infoblog.cfg | N/A        | 
+---------------------------+
| Infodlog.cfg | N/A        | 
+---------------------------+
| Infollog.cfg | N/A        | 
+---------------------------+
| Infotlog.cfg | N/A        | 
+---------------------------+
| Mtacheck.exe | 5.5.2512.0 | 
+---------------------------+
| Mtamsg.dll   | 5.5.2512.0 | 
+---------------------------+
| P2.xv2       | N/A        | 
+---------------------------+
| X400om.dll   | 5.5.2512.0 | 
+---------------------------+
| X400omv1.dll | 5.5.2512.0 | 
+---------------------------+


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.

Additional query words: 210 metamorf

======================================================================
Keywords          : exc55sp1 EXC55SP3Fix 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP1
Version           : winnt:5.5 SP1
Issue type        : kbbug
Solution Type     : kbfix

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