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Q214798: Cannot Print After Installing HP JetAdmin Print Monitor

Article: Q214798
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kb3rdparty kbprint
Last Modified: 07-SEP-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
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SYMPTOMS
========

After you install the Hewlett-Packard (HP) JetAdmin port monitor on a computer
running Microsoft Windows NT 4.0, the Spooler service may randomly stop and
require a manual restart. Print jobs may not be printed without stopping and
restarting the Spooler service.

CAUSE
=====

This behavior can be caused by a conflict between the Spooler service and the HP
JetAdmin port monitor software.

RESOLUTION
==========

To prevent this issue from occurring, configure your computer's printers to use
Microsoft Windows NT LPR Port Monitor:

1. Install the Microsoft TCP/IP Printing service: Click Start, point to
  Settings, click Control Panel, and then double-click Network.

2. Click the Services tab, click Add, click Microsoft TCP/IP Printing in the
  Network Service box, and then click OK.

3. When you are prompted, type the full path to the installation files folder
  (for example, D:\I386), click Continue, click Close, and then restart the
  computer when you are prompted.

4. Create an LPR port for each printer currently using an HP port. For
  information about adding and configuring LPR ports, please see the following
  article in the Microsoft Knowledge Base:

  Q195643How to Configure Windows NT for LPR Printing

5. Remove the HP JetAdmin software. To do this, click Start, point to Settings,
  click Control Panel, and then double-click Add/Remove Programs.

6. In the list of installed programs click JetAdmin, click Add/Remove, click
  Yes, click OK, and then click OK.


MORE INFORMATION
================

You may want to contact Hewlett-Packard Technical Support at (888) 321-4272 for
further information regarding their printer driver software, or visit the
following Hewlett-Packard Web site:

http://www.hp.com/ghp/services.html

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

Additional query words:

======================================================================
Keywords          : kb3rdparty kbprint 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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