KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q214712: XWEB: MMP Files are Locked and Cannot be Deleted

Article: Q214712
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): 
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Outlook Web Access, version 5.5 Service Pack 1 
- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

Files with the extension *.mmp accumulate in the Webtemp directory when you
connect to Microsoft Exchange Server through Outlook Web Access (OWA) and do not
log out properly. If you try to delete these files, you may receive an error
message similar to the following:

  Cannot delete <temp file name>: Access is Denied.
  Make sure the disk is not full or write-protected and that the file is not
  currently in use.


CAUSE
=====

If you do not log out of OWA properly, the *.mmp files will be locked because
the system thinks that the process is still using these temporary files.

WORKAROUND
==========

To work around this problem, do one of the following:

  

- Stop and re-start the WWW Service.

  -or-

- Restart the OWA server.

STATUS
======


Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOWASearch kbOWA550SP1
Version           : :5.5
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.