KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q214600: Encarta Ref Suite 99 Err Msg: Please Insert the Disk Labeled…

Article: Q214600
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbenv kberrmsg kbsetup kbimu
Last Modified: 31-JUL-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta Reference Suite 99 
-------------------------------------------------------------------------------

SYMPTOMS
========

The following error message may appear when you try to run one or more of the
installation programs listed below.

  Please insert the disk labeled <diskname>.

  The disk labeled '<diskname>' is now required. The disk is provided by
  your computer manufacturer. Click OK to continue.

When you click OK, you receive the following error message:

  The file '<filename>' on the <diskname> disk cannot be found.
  Insert <diskname> in the selected drive, and click OK.

Where <diskname> and <filename> are one of the value pairs listed in
the following table:

  <diskname>                            <filename>
  --------------------------------------------------

  DLL Installations                     Axdist.exe
  DCOM95 for Windows 95                 Dcom95.exe
  Microsoft Speech Recognition Engine   mscsrgpc.exe
  Microsoft Text-to-Speech Engine       msttsf16.exe
  Mtstool                               Mtstool.exe
  Refshoot                              Reftst99.exe
  Microsoft Speech API 4.0              Spchapi.exe
  Setup                                 Speu.exe
  Shockwave Files                       Sw61inst.exe

CAUSE
=====

This behavior can occur if the Internet Express (IExpress) installation files on
your computer are missing or damaged.

RESOLUTION
==========

To resolve this issue, manually extract the files from the installation program
to a new folder, and then run the installation script in that folder. To do
this, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type the name of the installation program that causes the
  problem, and then click Find Now.

  NOTE: You may need to search for the file on the program CD-ROM.

3. In the list of found files, right-click and drag the installation program to
  the desktop, and then click Create Shortcut.

4. On the desktop, right-click the shortcut to the installation program, and
  then click Properties.

5. On the Shortcut tab, click the Target box, press the END key, press the
  SPACEBAR, type "/c" (without the quotation marks), and then click OK.

6. On the desktop, double-click the shortcut to the installation program.

7. If you are prompted to agree to an End User License Agreement, click I Agree.

8. In the "Please type the location where you want to place the extracted files"
  box, type "c:\junk" (without the quotation marks), and then click OK.

9. Click Start, and then click Run.

10. In the Open box, type "c:\junk" (without the quotation marks), and then
  click OK.

11. Right-click the <filename>.inf file, and then click Install, where
  <filename> is the name of the installation program that causes the
  problem.

12. Follow the instructions on the screen to install the program.


Additional query words: kbimu multi multi-media media mm

======================================================================
Keywords          : kbenv kberrmsg kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference99
Version           : WINDOWS:
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.