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Q214559: XADM: Clients Hang Using the Offline Address Book

Article: Q214559
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 EXC55SP3Fix
Last Modified: 23-OCT-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you address a message to a recipient selected from the offline address book
when the message is sent, your computer may stop responding (hang).

CAUSE
=====

Corruption in the offline address book can cause this. When the client looks for
the e-mail address of the user specified in the address book, it will not find
it and then tries re-reading the file continuously. This causes the computer to
stop responding.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or
later:

Component: Directory

+---------------------------+
| File name    | Version    | 
+---------------------------+
| Emsabp32.dll | 5.5.2502.0 | 
+---------------------------+


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.

Additional query words:

======================================================================
Keywords          : exc55 EXC55SP3Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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