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Q213261: SMS: Software Metering Usage Is Not Reported for Some Clients

Article: Q213261
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0,2.0 SP1,2.0 SP2
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug
Last Modified: 22-OCT-2000

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 
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SYMPTOMS
========

The Software Metering summary window in the Systems Management Server
Administrator Console does not show software usage for some clients.

CAUSE
=====

When the Systems Management Server client software for software metering is
installed on a client, and the date and time on the client is significantly
behind (earlier than) the current date and time of the site server, the client's
Software Metering Agent does not upload offline software usage logs to the
Software Metering server.

WORKAROUND
==========

To work around this behavior, follow these steps:

1. Remove the Systems Management Server software from the client.

For additional information about removing Systems Management Server software from
a client, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q199078 SMS: How to Remove a Systems Management Server 2.0 Client

2. Synchronize the client date and time with the site server's date and time.

3. Reinstall the Systems Management Server software on the client computer.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


Additional query words: prodsms

======================================================================
Keywords          : kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2
Version           : winnt:2.0,2.0 SP1,2.0 SP2
Issue type        : kbbug

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