KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q213241: SMS: Software-Metering Server Is Not Fully Uninstalled

Article: Q213241
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2
Operating System(s): 
Keyword(s): kbtool kbServer kbsms200bug kbsmsMeter kbsms200preSP3fix
Last Modified: 07-FEB-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to uninstall a software-metering server, the uninstallation
process may not work. When this occurs, many of the software-metering server
components may remain on the server, and the partially-uninstalled server is
still listed in the software-metering database tables for the site. Also,
License Server Manager will continually try to uninstall the software-metering
server, and you can view this in the Licsvcfg.log file in the \SMS\Logs folder
on the site server.

CAUSE
=====

The two most common causes of this problem are:

- The LicMtr share has been removed from the software-metering server before it
  is uninstalled.

- The share that contains the software-metering database files is removed
  before you try the uninstallation process.

Under either of the preceding conditions, License Server Manager may try to
continuously uninstall the server.

RESOLUTION
==========

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0. This problem has been corrected in the latest U.S. service pack for
Systems Management Server version 2.0. For information on obtaining the service
pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

WORKAROUND
==========

To work around this problem, do not remove the LicMtr share or the share that
contains the software-metering database files on a software-metering server
before you uninstall that server.

Additional query words:

======================================================================
Keywords          : kbtool kbServer kbsms200bug kbsmsMeter kbsms200preSP3fix 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2
Version           : :2.0,2.0 SP1,2.0 SP2
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.