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Q213091: SMS: Connection Failure Gives Wrong Software Metering Msg

Article: Q213091
Product(s): Microsoft Systems Management Server
Version(s): 2.0
Operating System(s): 
Keyword(s): kbinterop kbConfig kbDatabase kbMMC kbServer kbsms200 kbsms200bug kbsmsAdmin kbsmsUtil
Last Modified: 13-JAN-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

While you are modifying licensed software information with the Software Metering
tool, the following error message may be displayed:

  An unexpected error occurred while enumerating the Product table, error
  returned Communication link failure.

After you click OK, this error message is displayed:

  The selected product no longer exists.


CAUSE
=====

This can occur when connection to the SQL Server has been lost. Review the
Windows NT Event Viewer and SQL Error Logs to determine the cause.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Systems Management
Server version 2.0.

Additional query words: prodsms

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Keywords          : kbinterop kbConfig kbDatabase kbMMC kbServer kbsms200 kbsms200bug kbsmsAdmin kbsmsUtil 
Technology        : kbSMSSearch kbSMS200
Version           : :2.0
Issue type        : kbbug
Solution Type     : kbnofix

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