KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q209483: WD97: Printing Slow When Printing Text Boxes Under Windows NT 4

Article: Q209483
Product(s): Word 97 for Windows
Version(s): WINDOWS:97; winnt:4.0
Operating System(s): 
Keyword(s): kbdta word8 word97
Last Modified: 01-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Word 97 for Windows 
- the operating system: Microsoft Windows NT 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you print a Word document containing text in text boxes on a
Hewlett-Packard LaserJet printer, the document print file may be very large and
the document prints slowly.

CAUSE
=====

This is a known problem with the Hewlett-Packard LaserJet printer drivers
shipped with Microsoft Windows NT 4.0.

RESOLUTION
==========

To resolve this problem, download and install the latest Hewlett-Packard
LaserJet printer driver available for your printer. To download the latest
Hewlett-Packard printer driver, please visit the following Hewlett-Packard Web
address:

  http://www.hp.com

For information about how to contact Hewlett-Packard, click the appropriate
article number below to view the article in the Microsoft Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION
================

When you print using a Hewlett-Packard LaserJet printer driver, font information
for the text is usually downloaded to the printer. However, the shipped
Hewlett-Packard LaserJet printer drivers cannot understand a text box, so the
printer driver converts it to a bitmap. The bitmap causes the increased file
size and the slower than normal printing of the document.


Additional query words: hp hplj laser jet

======================================================================
Keywords          : kbdta word8 word97 
Technology        : kbWordSearch kbOSWinSearch kbWord97 kbWord97Search kbOSWinNT400 kbZNotKeyword2 kbOSWinNTSearch
Version           : WINDOWS:97; winnt:4.0
Issue type        : kbbug
Solution Type     : kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.