KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q208891: MSN Connection Manager Disconnects Modem.

Article: Q208891
Product(s): The Microsoft Network
Version(s): WINDOWS:2.5,2.51,2.52,2.6,95,98,98 Second Edition
Operating System(s): 
Keyword(s): 
Last Modified: 16-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- The Microsoft Network versions 2.5, 2.51, 2.52, 2.6 
- the operating system: Microsoft Windows 95 
- the operating system: Microsoft Windows 98 
- the operating system: Microsoft Windows 98 Second Edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you use the connection manager to connect to MSN, the connection manager
hangs up the modem not giving it a chance to connect to the Internet. This does
not apply if connecting using Dial Up Networking or the hyperterminal.

CAUSE
=====

This behavior occurs if an improper modem driver or an outdated modem driver is
being used to establish your connection.

RESOLUTION
==========

To resolve this issue, you need to use the proper modem driver or you need to
update your existing modem driver.

Additional query words: kbimu msn 2.50 2.60

======================================================================
Keywords          :  
Technology        : kbOSWin98 kbOSWin95 kbOSWin98SE kbOSWinSearch kbMSNSearch kbMSN252 kbMSN251 kbMSN260 kbMSN250
Version           : WINDOWS:2.5,2.51,2.52,2.6,95,98,98 Second Edition
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.