KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q207559: Games: Game or Computer Hangs When Using Matrox Mystique 220

Article: Q207559
Product(s): Microsoft Home Games
Version(s): WINDOWS:1.0
Operating System(s): 
Keyword(s): kb3rdparty kbdisplay kbenv kbimu
Last Modified: 09-MAY-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Age of Empires, version 1.0 
- Microsoft Pinball Arcade, version 1.0 
- Microsoft Age of Empires Expansion: The Rise of Rome, version 1.0 
- Microsoft Baseball 3D, version 1.0 
- Microsoft Motocross Madness, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to start any of the games listed at the beginning of this
article, you may experience either of the following symptoms:

- The game may stop responding (hang).

- The computer may stop responding (hang).

CAUSE
=====

This behavior can occur if all of the following conditions are true:

- You are using a Microsoft Windows 98-based computer.

- A Matrox Mystique 220 video adapter is installed in the computer.

- You are using version 4.12 of the Matrox Mystique 220 video driver.

RESOLUTION
==========

To resolve this issue, download and install version 4.11 of the Matrox Mystique
220 video driver from the following Matrox Web site:

http://www.matrox.com/mga/drivers/unified_drivers/ftp_2nd_w9x.htm

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

You can also resolve this issue by installing the Matrox Mystique video driver
included with Windows 98. However, the Windows 98 version of the video driver
does not include the additional features available with version 4.11 of the
Matrox Mystique 220 video driver.

For information about how to change a video driver in Windows, please see the
following article in the Microsoft Knowledge Base:

  Q131806 Windows 95/98: How to Install or Change a Display Driver

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

Additional query words: kbDSupport kbimu homegame msgame card 1.00

======================================================================
Keywords          : kb3rdparty kbdisplay kbenv kbimu 
Technology        : kbHomeProdSearch kbAOE kbGamesSearch kbPinballArc kbArcadeSearch kbMotocrossSearch kbBaseballSearch kbAOESearch kbAOEExpRome kbMotocrossM kbBaseBall3D
Version           : WINDOWS:1.0
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.