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Q203695: Encarta 99: Home Screen Introductory Audio Broken Up or Choppy

Article: Q203695
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbhw kbsound kbui kbimu kbHardware
Last Modified: 25-JUL-2001

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 99 
- Microsoft Encarta Reference Suite 99 
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SYMPTOMS
========

When you start Microsoft Encarta Encyclopedia 99, the introductory audio played
when the Home screen is displayed may be broken up or choppy.

CAUSE
=====

This behavior can occur if a CD-ROM changer is installed in your computer and
both Encarta Encyclopedia 99 compact discs are inserted in the CD-ROM changer at
the same time.

RESOLUTION
==========

To resolve this issue, use either of the following methods.

- Insert only one of the Encarta Encyclopedia compact discs in the CD-ROM
  changer at any one time. When you are prompted to insert the other Encarta
  Encyclopedia CD-ROM into the CD-ROM drive, remove the Encarta CD-ROM that is
  currently in the CD-ROM changer before you insert the other disc.

- Disable the display of the Home screen when you start Encarta Encyclopedia
  99. To do this, follow these steps:

  1. Start Encarta Encyclopedia 99.

  2. Click Options, and then click Settings.

  3. Click to clear the "Display Home screen when I start Encarta Encyclopedia"
     check box.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
99.

Additional query words: multi multi-media media mm ee99 switch introduction sound

======================================================================
Keywords          : kbhw kbsound kbui kbimu kbHardware 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaReference99
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

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