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Q203043: Windows NT Diagnostics Does Not Locate a Client Computer

Article: Q203043
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0
Operating System(s): 
Keyword(s): kbHelpDesk
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

Windows NT Diagnostics in the Systems Management Server (SMS) Administrator
console relies solely on name resolution to locate an SMS client. The following
error message is displayed if a computer that is running the SMS Administrator
console is not able to locate an SMS client through name resolution:

  A Windows NT system named \\<Computer name> could not be found on the
  network

CAUSE
=====

Windows NT Diagnostics in the SMS Administrator console does not use the
client's IP address from the SMS database. It uses only name resolution to
locate the SMS client.

WORKAROUND
==========

As a workaround, run the following command to invoke Windows NT Diagnostics
using the client's IP address:

  winmsd.exe \\<IP address>

Additional query words: prodsms RC32 help desk

======================================================================
Keywords          : kbHelpDesk 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbprb

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