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Q202184: Event 5701 Problems with Netlogon Service

Article: Q202184
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

Event Viewer logs the following entry in the system log:

  Event Id 5701
  Source: NETLOGON
  Description: The network service failed to update the domain trust list.

When you open User Manager or Server Manager, the following error is displayed:

  Could not find domain controller for this domain. Do you want to select
  another domain to administer?

CAUSE
=====

This problem can be caused by a defective network card or driver.

RESOLUTION
==========

Reinstall the networking components. If that does not help, install another
network card.

MORE INFORMATION
================

Following some basic connectivity troubleshooting may reveal a problem with the
network card or driver.

If TCP/IP is installed on the computer, run ipconfig/all from a command prompt to
check the IP configuration. If the IP address is 0.0.0.0, that would give
further indication to a problem with the network card.

Try other connectivity related troubleshooting, such as ping and net commands, to
further check for a problem with the network card or driver.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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