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Q201058: All Exchange Users Receive NDR When Sending to cc:Mail Users

Article: Q201058
Product(s): Microsoft Exchange
Version(s): winnt:5.0
Operating System(s): 
Keyword(s): 
Last Modified: 17-JUL-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.0 
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SYMPTOMS
========

Microsoft Exchange Server users may get a non-delivery report (NDR) when sending
messages to cc:Mail users although CC:Mail users are able to send messages to
Exchange Server users. This may happen even when the Custom Recipient container
of cc:Mail users is populated and the cc:Mail names are showing up in the Global
Address list (GAL). The NDR is immediate and includes the following
information:

Your message did not reach some or all of the intended recipients.

  Subject: <subject> Sent: <date / time>

  The following recipient(s) could not be reached:

  <Recipient> on <date / Time> The recipient name is not recognized
  MSEXCH:MSExchangeMTA:<Site>:<Server name>

RESOLUTION
==========

To resolve this problem, perform the following steps:

1. Verify that the address being used is accurate.

2. Verify that cc:Mail traffic is allowed to the cc:Mail connector.

3. Verify the address type in the cc:Mail address space property page. It is
  recommended that an * or a blank address is defined. The * will be a wild
  card and the space being a least character match.

4. If a more exact address type needs to be defined, confirm the use of * or
  blank space first to ensure mail flow and then verify the use of an accurate
  post office name.

Additional query words:

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Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : winnt:5.0
Issue type        : kbprb

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