KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q201012: XADM: Error Accessing Properties of Mailbox Cleanup Agent

Article: Q201012
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): kbbuglist
Last Modified: 12-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you attempt to open and view properties on the Mailbox Cleanup Agent
version 1.9.1 from an Exchange Server computer that does not have the Mailbox
Cleanup Agent Service installed, you may get the following error message:

  Unable to initialize Extension Data Attributes!

After you click OK, you see the Mailbox Cleanup Agent Properties page, but when
you attempt to click on any of the tabs, you get the following error message:

  An exception has occurred in an extension .DLL file. Contact your extension
  supplier Microsoft Exchange Administrator ID No: c10312fb

Also, if you click on the Exclude Mailbox button and try to cancel the screen,
you might receive a Dr. Watson error message similar to the following:

  An application error has occurred and an application error log is being
  generated. Admin.exe Exception: Access Violation (0xc0000005), Address:
  0x10005cbd

CAUSE
=====

The reason for this behavior is that the Mailbox Cleanup Agent can only be
administered from the computer on which the service was installed.

WORKAROUND
==========

Administer the Mailbox Cleanup Agent from the server where the Mailbox Cleanup
Agent Service is running.

MORE INFORMATION
================

Mailbox Cleanup Agent is a server-based Exchange Server utility in the Microsoft
BackOffice Resource Kit and the Microsoft Exchange Resource Kit that can be used
to delete older e-mail messages by logging onto each mailbox and deleting mail
information based on certain parameters.

Additional query words: MCA

======================================================================
Keywords          :  kbbuglist
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.