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Q200759: SMS: IBM Thinkpad Video Driver Causes GPF in Sms.exe

Article: Q200759
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbRemote kbsms120 kbsms120bug kbHelpDesk kbRemoteProg
Last Modified: 27-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
-------------------------------------------------------------------------------

SYMPTOMS
========

When attempting to establish a Remote Control session with an IBM Thinkpad 770
client running Windows 95 OEM Service Release 2 (OSR2), a general protection
fault (GPF) in module Sms.exe may be generated.

Other symptoms may include a similar access violation (AV), or the Quick Viewer
window may not properly refresh the display. This problem occurs if you are
using the IBM Thinkpad PCI Cyber 9397 driver or the Trident Cyber 9397 Linear
Accelerated PCI driver above 256 colors.

WORKAROUND
==========

To use the IBM Thinkpad PCI Cyber 9397 driver at 256 colors, replace the
Idisp16.dll file with the Idisp16.dll file that has the following file
attributes:

+-------------------------------------------------+
| Date     | Time   | File name   | Size          | 
+-------------------------------------------------+
| 02/09/98 | 08:05a | Idisp16.dll | 144,896 bytes | 
+-------------------------------------------------+

To obtain this file, contact Microsoft Product Support Services.


STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2.

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.


Additional query words: prodsms gp fault

======================================================================
Keywords          : kbRemote kbsms120 kbsms120bug kbHelpDesk kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

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