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Q200747: SMS: Wuser Causes Invalid Page Fault in Coexist.dll

Article: Q200747
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): smsremtshoot kbRemoteProg
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

You may receive the following error message when you start Remote Control Agent
on a Microsoft Windows 95-based client that uses an ATI Rage 3D video adapter:

  Wuser16 caused an invalid page fault in module coexist.dll

This behavior has been reported on Dell Optiplex GX-series computers running
Microsoft Windows 95 OEM Service Release 2 (OSR2).

WORKAROUND
==========

To work around this behavior, use either of the following methods:

Method 1
--------

Replace the existing version of the Coexist.dll file with the original release
version from the Systems Management Server (SMS) 1.2 CD-ROM. The existing file
is located in the following folder on the site server: <SMS
drive>:\Sms\Site.srv\Maincfg.box\Client.src\X86.bin Logon servers store the
file in this folder: <SMS drive>\SMS\Logon.srv\<Platform> Then, open
and save the System.map file on the site server.

It may be quicker to manually copy the file to all logon servers because there
may be a delay of one or more days (depending on your site configuration). After
the site server and all logon servers have received the original version of the
Coexist.dll file, open the System.map file with Notepad, and then save the
file.

NOTE: Make sure the System.map file is not saved as a .txt or .doc file. It must
be saved as a file named System.map. For more information about this procedure,
please see the following Microsoft Knowledge Base article:

  Q166771 SMS: How to Force Site-Wide Client Updates

Method 2
--------

Download and install the latest video driver for your video adapter.

Changing the video driver to VGA or disabling the Yamaha sound driver (if it is
present) may also resolve the problem.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words: gp gpf general protection fault prodsms

======================================================================
Keywords          : smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbpending

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