KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q200658: XADM: Unrecognizable Chars. Receiving Mail from Japanese IMC

Article: Q200658
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s): 
Keyword(s): exc4 exc5 exc55
Last Modified: 22-SEP-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you send a message (using TNEF or UUENCODE) with attachments from a
Japanese Internet Mail Service (Exchange Server 5.0 and 5.5) or Internet Mail
Connector (Exchange Server 4.0) to an SMTP user, the Kanji characters in the
tags appeared as extended, unrecognizable characters.

CAUSE
=====

This happens when the tags are translated from Kanji to extended characters. If
the recipient does not support the character set being translated to, unreadable
characters are the result.

WORKAROUND
==========

Install the appropriate language page.

MORE INFORMATION
================

This behavior is by product design. It is noted here that this behavior is not
specific to Exchange Server; language support for applications issues all
typically exhibit the same symptoms and require the same workaround.

Additional query words:

======================================================================
Keywords          : exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : winnt:4.0,5.0,5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.