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Q200533: Enc99 Err Msg: Director Player 6.0: This program requires…

Article: Q200533
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbenv kberrmsg kbimukbbuglist
Last Modified: 26-JAN-1999

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 99 
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SYMPTOMS
========

When you attempt to use the InterActivities feature in Microsoft Encarta
Encyclopedia 99, you may receive the following error message:

  Director Player 6.0: This program requires at least 3 MB of free virtual
  memory to run.

When you click OK, you receive the following error message:

  IE32DSW: Unable to load all components. Please try re-installing.

Note: If you reinstall the program, the issue continues to occur.

CAUSE
=====

This behavior can occur if you do not have enough available virtual memory in
your computer.

RESOLUTION
==========

To resolve this issue, use one of the following methods.

Increase the Amount of Available Hard Disk Space
------------------------------------------------

To increase the amount of hard disk space available for virtual memory, follow
these steps:

Note: For best performance, Microsoft recommends that you have at least 50
megabytes (MB) of hard disk space available for virtual memory.

1. On the desktop, right-click Recycle Bin, click Empty Recycle Bin, and then
  click Yes.

2. Back up and then remove any files on the hard disk that you do not use
  frequently. For information about how to back up your files, click Start, and
  then click Help. On the Index tab, type "backing" (without the quotation
  marks), and then double-click the "Backing up files" or "Backing up files,
  folders" topic.

3. Delete any unnecessary files on the hard disk. For information about how to
  delete files, click Start, and then click Help. On the Index tab, type
  "deleting" (without the quotation marks), and then double-click the "Deleting
  files or folders" or "Deleting files, folders" topic.

Change Your Virtual Memory Settings
-----------------------------------

To change your virtual memory settings to increase hard disk space available for
virtual memory, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. On the Performance tab, click Virtual Memory.

4. Click "Let me specify my own virtual memory settings".

5. Click to clear the Disable Virtual Memory (Not Recommended) check box if it
  is selected.

6. In the Hard Disk box, click the hard disk that contains the greatest amount
  of hard disk space available for virtual memory.

  Note: For best performance, Microsoft recommends that you have at least 50 MB
  of hard disk space available for virtual memory.

7. Click OK.

8. Click Yes, and then click OK.

9. When you are prompted to restart the computer, click Yes.

MORE INFORMATION
================

For additional information about how Microsoft Windows manages virtual memory,
please see the following article in the Microsoft Knowledge Base:

  Q128327 How Windows 95/98 Manages Virtual Memory

Additional query words: multi media multi-media mmtitles mm swapfile swap file

======================================================================
Keywords          : kbenv kberrmsg kbimu kbbuglist
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999
Version           : WINDOWS:
Hardware          : x86
Issue type        : kbprb
Solution Type     : kbnofix

=============================================================================

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