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Q199771: XFOR: Event ID 4106 and 4037 When Starting IMS with Dial-up

Article: Q199771
Product(s): Microsoft Exchange
Version(s): winnt:5.0,5.5
Operating System(s): 
Keyword(s): exc5 exc55
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.0, 5.5 
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SYMPTOMS
========

When you start the Microsoft Exchange Server Internet Mail Service and messages
are waiting to be delivered, the following Application error message is
displayed:

  msexcimc.exe -Application Error
  The instruction at "0x0044e903" referenced memory at "0x000000bd". The memory
  could not be "read".
  Click on OK to terminate the application
  Click on CANCEL to debug the application

In the Microsoft Windows NT Event Viewer, one or both of the following events are
displayed:

  Event ID 4106
  Source: MSExchangeIMC
  Type: Error
  Category: SMTP Interface Events
  Description: The dial-up connection <name here> could not be made. The
  error reported was: (87) The parameter is incorrect.

  Event ID 4037
  Source: MSExchangeIMC
  Type: Error
  Category: Internal Processing
  Description: An exception has occurred which was handled internally by the
  Internet Mail Service. This may have resulted in a message not being
  delivered. Code: 0xc0000005 Flags: 0x00000000 Address: 0x0044e05c

CAUSE
=====

To confirm the settings on the Internet Mail Service connector, start the
Exchange Server Administrator program. The connector configuration that
generates this error is a dial-up connector that has logon information defined.
The Domain field contains a name that has 18 or more characters.

WORKAROUND
==========

The name defined in the Domain field for logon information is the Windows NT
domain, not an SMTP domain name. Valid Windows NT domain names have 15 or fewer
characters. Change the value of this field to the appropriate Windows NT domain
name and restart the computer.

MORE INFORMATION
================

If you use an invalid domain name in the Logon Information field, you may still
be able to make the dial-up connection and deliver mail. This happens when you
dial a UNIX host that discards the logon information.

Additional query words:

======================================================================
Keywords          : exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : winnt:5.0,5.5
Hardware          : x86
Issue type        : kbprb

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